Lyft is committed to maintaining an inclusive & welcoming community, and part of our mission is ensuring people who need rides are able to get them.
Programs that may require driver assistance:
A few things to consider:
- Some riders may need additional time or assistance boarding their Lyft ride.
- If you're not sure what a rider needs, ask your rider, 'How may I assist you?',
- Willingness to find a way to communicate are your best tools.
- Be patient. Some riders may take a little longer to understand and respond.
- Ask permission before touching a wheelchair or a piece of equipment.
- Have a pen and notepad available
- Always verbally and visually confirm pick up/drop off addresses
Approaching a rider in a wheelchair
- Pull up to the side of the curb
- Many passengers with manual wheelchairs don’t require assistance, so consider asking the passenger, “Is there any way I can assist you?”
Wheelchair loading tips
- Ask for device storage instructions before disassembling a wheelchair.
- Most wheelchairs will fit in your trunk or backseat, so consider keeping a blanket in your vehicle to lay over your seats.
- If larger wheelchairs cannot be accommodated, please cancel the ride and write to us or give us a call. We will be glad to help.
- Just like people, don't judge a service animal by their breed
- For easier assistance have the following items accessible
- Cleaning wipes
- non-drowsy allergy medicine (if needed)
- lint brush (humans shed too!)
- Riders with service animals will not be charged cleaning fees for normal shedding.
Blind or Low vision Riders
- Identify yourself when you approach your customer and speak normally and clearly.
- Never touch your customer without asking permission, unless it’s an emergency.
- If you offer assistance, wait until you receive permission. Offer your arm (the elbow) to guide the person and walk slowly.
- Don’t just assume the individual can’t see you.
- Identify landmarks or other details to orient your customer to the environment around them.
- Be patient.
Deaf or Hard of Hearing
- If you (the driver) are Deaf or hard of hearing, we encourage you to update your app.
- Attract the customer’s attention before speaking. The best way is a gentle touch on the shoulder or gently waving your hand.
- If necessary, ask if another method of communicating would be easier, for example a pen and paper.
Accessibility Pro Tips
Car Seat Requirements in Nevada
We're happy to give kids a ride, as long as they're not alone in a Lyft vehicle.
- Children who are younger than 6 years old and weighs less than 60 pounds must ride in an approved safety restraint system.
- Children are generally safest riding in the back seat. In fact, with vehicles containing front seat passenger airbags, infants should always ride in the back seat.
Locations to notate:
Senior Care Facilities
Health Care Services
RTC of Southern Nevada600 S. Grand Central Parkway, Suite 350, Las Vegas, NV 89106
WE EMBRACE DIVERSITY AND INCLUSIVENESS AS CORE VALUES IN ACHIEVING OUR MISSION.