Pro Tips

Answers You Need

 

Lyft is committed to maintaining an inclusive & welcoming community, and part of our mission is ensuring people who need rides are able to get them. 

Safety Matters Most

As one of our safety initiatives, Lyft has partnered with the Nevada Office of Traffic Safety to provide our Nevada-based drivers with tips and information that can help reduce the risk of crashes and ensure every ride is a safe one for you and your passengers. 

Buckle Up

As a driver, buckling up is the single most effective way to safeguard yourself in your vehicle. The two seconds it takes to buckle up not only improves your safety but the safety of others. In Nevada, if you are pulled over, you can be cited for not wearing a seatbelt. 
We encourage you to ask your passengers to buckle up too, in order to reduce the risk of injury, should a crash occur. 
In 2017 alone, seat belts saved an estimated 14,955 lives nationwide. Please buckle up. 

Focus on the Road

Taking your eyes off the road for just a few seconds is the equivalent of driving the length of a football field. For your safety and that of your passengers, we ask that you please follow these easy steps:

  • Use hands-free techKeep your hands on the wheel, and never use your navigation system or phone while driving. Instead, set your route beforehand and use dash-mounted devices. Even if you aren’t distracted, others might be. 

  • Set music before you go – While some drivers may allow passengers to request music or connect their own devices, please do so before your trip starts. 

  • Drive smart – Even something as simple as talking with your passengers can become distracting. The biggest act of kindness you can provide to your passengers is to focus on their safety first.  

Programs that may require driver assistance

  • Rtc-Ride On Demnad

  • Senior care facilities

  • Caremore

  • Davita Dialysis 

  • American Cancer Society

  • Any Medical Facility

A few things to consider

  • Some riders may need additional time or assistance boarding their Lyft ride.

  • If you're not sure what a rider needs, ask your rider, 'How may I assist you?',

  • Willingness to find a way to communicate are your best tools.

  • Be patient. Some riders may take a little longer to understand and respond. 

  • Ask permission before touching a wheelchair or a piece of equipment.

  • Have a pen and notepad available

  • Always verbally and visually confirm pick up/drop off addresses 

Wheelchair Accessibility

Approaching a rider in a wheelchair

  • Pull up to the side of the curb

  • Many passengers with manual wheelchairs don’t require assistance, so consider asking the passenger, “Is there any way I can assist you?”​​ 

Wheelchair loading tips

  • Ask for device storage instructions before disassembling a wheelchair. 

  • Most wheelchairs will fit in your trunk or backseat, so consider keeping a blanket in your vehicle to lay over your seats.

  • If larger wheelchairs cannot be accommodated, please cancel the ride and write to us or give us a call. We will be glad to help.

Service animals

  • Just like people, don't judge a service animal by their breed

  • For easier assistance have the following items accessible

    • Blanket

    • Cleaning wipes

    • non-drowsy allergy medicine (if needed) 

    • lint brush (humans shed too!)

  • Riders with service animals will not be charged cleaning fees for normal shedding.

Blind or Low vision Riders

  • Identify yourself when you approach your customer and speak normally and clearly.  

  • Never touch your customer without asking permission, unless it’s an emergency. 

  • If you offer assistance, wait until you receive permission. Offer your arm (the elbow) to guide the person and walk slowly. 

  • Don’t just assume the individual can’t see you. 

  • Identify landmarks or other details to orient your customer to the environment around them.

  • Be patient. 

Deaf or Hard of Hearing

Driver feature

  • If you (the driver) are Deaf or hard of hearing, we encourage you to update your app.


Rider

  • Attract the customer’s attention before speaking. The best way is a gentle touch on the shoulder or gently waving your hand. 

  • If necessary, ask if another method of communicating would be easier, for example a pen and paper. 

Car Seat Requirements in Nevada

We're happy to give kids a ride, as long as they're not alone in a Lyft vehicle.

  • ​​​Children who are younger than 6 years old and weighs less than 60 pounds must ride in an approved safety restraint system.

  • Children are generally safest riding in the back seat. In fact, with vehicles containing front seat passenger airbags, infants should always ride in the back seat.

We embrace diversity and inclusiveness as core values in achieving our mission

Video Walkthroughs

Driving Tips 101

T1 Terminal Route

The Terminal 1 TNC Pick-up Area has changed -
effective Wednesday 9-25-2019 05:00 AM PST.

Riders must now be picked up from the Valet level in the parking garage at Terminal 1. Drivers will no longer be able to pick up their Lyft riders from the Short Term 3 Hr Parking level of the parking garage. 

FAQs: 
What do I tell my Riders?: Tell your riders to take the pedestrian bridge from the airport to the parking garage, make sure they are on Level 2 - Valet​ and look for the Lyft Rideshare pickup signs. 

How do I access the new pickup area as a driver?: 
Make a left into the Valet level of the parking garage, keep left and follow signage to the new pickup location. 

Please have your Clark County Business License displayed in your car while driving in Clark County & on Airport property. ​
​​
Click here for more info on the Las Vegas Airport.

T3 Terminal Route

Please note the Clark County Business License displayed on the dash, and the route to access the T3 passenger pick-up area.

Click here for more info on the Las Vegas Airport.

Las Vegas Driving 101

Here are the basics to get you started.​ Learn more about the Lyft app, Las Vegas driving, and how to give a ride. For information navigating the Las Vegas Strip click here.

Ride Walkthrough

Here's how to give a ride! If you still have questions, be sure to visit the Lyft Hub for support.

 

Upload Documents In-App

Learn how to upload your documents in-app, keeping you on the road and earning!